Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Guarantee

  • Our team of professionals will try their best to reply to your assistance requests in about 1 hour. If, however, the problem you have come across requires the assistance of the Admin =Department,= we’ll address the ticket to the technician in charge and will submit a comment to notify you.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We’ll be working for you around the clock to offer useful information and client support and to help you with any issue that you may have while dealing with your virtual server. We’re able to assist you with all pre–installed packages, such as your Operating System, server administration panel (depending on the VPS type) and the Control Panel made solely by us.

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Control Panel that is offered 100% free with your VPS has an inbuilt knowledge base. You’ll see a range of in–depth how to articles and a number of step–by–step video classes that demonstrate all the normal site supervision duties. You can use them by clicking the Help or Video control keys in the top right side of each Control Panel section.