Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center section incorporated into our Control Panel. It boasts an ever–increasing knowledgebase with regularly asked questions and comprehensive how–to articles compiled by our skilled tech support staff.

  • Top quality support service
  • Instructional Video Clips

  • If you’d like to watch how an action is accomplished or how a problem is rectified, instead of just reading about it, examine our collection of how–to video tutorials. They address various different topics and will help you quickly find your way around our Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 technical support service and come with a one–hour support ticket response time guarantee. Our practiced customer service technicians will be available 24x7x365 and will sort out any problem that you could run into within less than one hour after the helpdesk ticket submission. In most cases, an answer will be given to you within 20 minutes.