Tech Support Channels
A Sixty–Minute Response Time Guarantee
Every single help request you submit to us will be attended to within maximum 60 min. In case your support ticket or email calls for additional assistance from a server administrator, we will forward it and leave a note to notify you that your case is being examined. If you make use of our Optional Managed Services package, any of the server management services included there will be carried out at a time of your preference.
A First–Rate Customer Care Service
Our tech support staff will be at your disposal 24/7/365 if you need help working with our Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. What is more if you need help tackling the standard admin tasks on your dedicated web hosting server, you can have a glance at our Optional Managed Services package, which includes backup hard drive storage space, OS updates every week, software installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
Our Control Panel has been preinstalled for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles have video versions that demonstrate all the operations that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Control Panel section.