A 99.9% Server Uptime
We’ve built our hosting system using reliable hardware and strongly tweaked software. Our admins have installed a modified version of SELinux on our servers in order to ensure maximum protection and stability. We’ve installed a number of DDoS prevention appliances combined with highly effective firewall software to make sure our internal network is invincible and safe.
All Linux hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on first–rate hardware parts provided by Juniper. Furthermore, on each router, we have configured a firewall with a complex algorithm so as to sieve all fishy requests.
This way, in all our data centers – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are not delighted by our services, or if you find them insufficient, or if you decide that you require a Linux VPS web hosting instead of a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have full control over your domain names even when you delete your web hosting account with us.
24/7 Technical Support
If you have ever been forced to wait around for hours to receive an answer, you probably know how infuriating this can be, even more so when your web site is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be here and they’ll get back to you within 1 hour. And the best thing is that their average support ticket response time is under twenty minutes!