If you’ve ever got any inquiries connected with the hosting service in general or if you encounter a problem with your sites, you’ll have to get in touch with the hosting provider’s client support team. It may not make a difference how promptly they will answer if you have a generic inquiry, but a problem such as a messed up software app update, for instance, may result in your website becoming damaged or unreachable online. And the longer you wait for the support team to get back to you, the longer the website will be offline. If you offer services or goods online, any downtime will influence your website in a damaging way and you may lose current or prospective customers. A lot of web hosting providers, primarily resellers, handle support tickets and emails within 24 hours, but in the digital realm that is far too long, since customers will hardly ever revisit a site that is not working properly for extended stretches of time.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any customer support ticket that you open or any e-mail that you send is just sixty minutes, even if you contact us on weekends and national holidays. Irrespective of the nature of your issue or query, we will help you straight away and will provide you with the necessary info to sort out any problem with your websites. The actual reply time usually doesn’t exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem sorted out or what is even worse – waiting one whole day only to receive an answer that more information is necessary while nothing is fixed. We’ll assist you in an instant purely because we know exactly how valuable time can be in the dynamic online era. The 60-minute reply guarantee is valid for any technical or billing query that you might have relating to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a tech support ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you will have an answer within maximum 60 minutes. You can contact us whenever you want with regard to billing, technical or general matters and given the fact that we’re available to you 7 days a week, you will always get support without any delay. Based on the specific question or issue, we’ll supply you with more info, rectify the complication if it has been caused by something within our reach or tell you what steps to take in case you need to configure a particular setting for a web application that we can’t access. You can forget about waiting for a whole day for each single reply. As it is, in most cases we respond to tickets and emails within 20-25 minutes max.