A live chat is one of the channels of communication supplied by some website hosting suppliers as part of their support services. Depending on the supplier, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster in comparison to a support ticket and it will make it much less likely to misspell or misunderstand something compared to a call with an agent. Furthermore, when the issue that you experience needs some time to be investigated and taken care of, you will be able to do something different meanwhile rather than just waiting, as you'd have to do if you call. You can also employ a live chat assistance service free of cost provided that you have Internet accessibility even when your hosting supplier is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

Along with the telephone and ticket support, we provide live chat support too. You'll be able to get in touch with us every day, which includes holidays and weekends, and we can give you more info about the Linux hosting that we offer in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for strictly technical issues you'll have to open a trouble ticket to our technical support team, as such matters need more time to be dealt with, you may still contact us through the live chat for some technical information. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you time and effort. Even when our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every single day, even on weekends and holidays. It's the best way to find out more information about our Linux semi-dedicated hosting if you do not have an account yet or to have a problem resolved in case you are a client and our customer care representatives will help you quickly regardless of the time of the day you join the chat. If you're hestitating which package is better for your web sites, in case you need advice whether you should acquire a specific upgrade and how to order it or when you have difficulties setting up an e-mail account on your computer system, you'll be able to get in touch with us and we will supply you with the required details as soon as possible. Our live chat is accessible even after our telephone lines go off for the day, which means that when you have an account here, you can be certain that you will always get prompt help with any question or issue that shows up.