Integrated Ticketing System in Hosting
In stark contrast to what you may find with plenty of other hosting companies, the ticketing system that we use with our Linux hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember several sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from a single location. So, if you have an inquiry or come across a difficulty, you can touch base with our customer service staff instantly. Our ticketing system offers a clever search functionality. This means that even if you’ve posted plenty of tickets through the years, you will be able to find the one that you need without any hassles. Besides, you can check knowledge base suggestions for resolving commonly experienced problems.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more convenient to manage everything from a single location, which is why we’ve incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to handle the communication with our help desk support team together with your disk drive space, which implies that you will not have to remember one more user name for a separate system. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks while you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search functionality or read relevant knowledge base articles with solutions to commonly experienced complications. The built-in ticketing system is closely monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there’ll always be someone to help you.