If you’ve bought a hosting package and you’ve got some queries associated with a specific function/feature, or if you have experienced a certain complication and you require assistance, you should be able to contact the respective customer support staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the very best way to handle an issue most often is to post a ticket. This communication model makes the responses sent by both parties easy to track and allows the client support team representatives to escalate the issue in the event that, for instance, an admin should become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to have no less than two separate accounts to contact the help desk team and to actually administer the hosting space. Constantly logging in and out of different accounts may often be a nuisance, not to mention the fact that it takes a very long time for the majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

In stark contrast to what you may find with plenty of other hosting companies, the ticketing system that we use with our Linux hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember several sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from a single location. So, if you have an inquiry or come across a difficulty, you can touch base with our customer service staff instantly. Our ticketing system offers a clever search functionality. This means that even if you’ve posted plenty of tickets through the years, you will be able to find the one that you need without any hassles. Besides, you can check knowledge base suggestions for resolving commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything from a single location, which is why we’ve incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to handle the communication with our help desk support team together with your disk drive space, which implies that you will not have to remember one more user name for a separate system. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks while you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search functionality or read relevant knowledge base articles with solutions to commonly experienced complications. The built-in ticketing system is closely monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there’ll always be someone to help you.