Irrespective of the fact that the web hosting service provided by the different companies appears the same, each provider has got a personalized platform with its own modifications and different ways to complete specific operations. This is why, a large knowledge base would be very useful both for people with little or no practical experience and for technically seasoned users who will sooner or later learn how particular procedures are carried out, but will waste time in the meantime. The objective of such a knowledge base is to make the hosting service fast and simple to use, saving users lots of time and energy. The outcome is more content clients, as they can easily find the information they are looking for, and a whole lot less work for the customer support staff representatives, because typically the vast majority of the queries and issues that clients have are already enumerated in the knowledge base. If the articles are adequately written and cover more things, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Hosting

If you have ordered your very first hosting package through our company or have moved your website over to us, you’ll become accustomed to our platform and our created-developed Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a detailed web-based knowledge base where you can find all the information that you could ever need – both general info regarding the hosting service as a whole and more specific info about the different functions that you can make use of and the complications that you could bump into. The articles themselves are available in two locations. The full article collection is accessible through the Help section of the Control Panel. You can access relevant articles about the different features in each Control Panel section too. You can become aware of how to accomplish pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles offer exhaustive guides, so you will never get confused due to an unclear text. Of course, if you bump into a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our tech support staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an elaborate knowledge base for all our present and prospective customers, so in case you purchase a semi-dedicated server plan through us, you will be able to find any info that you require at any time. We have plenty of educational articles, which will help you better understand what is happening in your account – "What’s PHP?" and "What are file access permissions?" are merely 2 examples. Our step-by-step guides will help you accomplish anything you want – unzip an archive, import a database, redirect a domain, and so on. Also, we’ve also got troubleshooting instructions, which will permit you to discover what spurs a certain problem and the likely solutions for it. If you’re unable to send email messages or your domain name opens an HTTP 500 error message, for example, you can resort to our knowledge base and resolve the problem right away. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.