24/7 Customer Support in Hosting
The customer and tech support services for all our hosting plans are round-the-clock, therefore you can forget about waiting for a few days to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email. If you already have an account, you can open a support ticket on top of the other three methods of communication. You are able to choose the best way to contact us depending on what your location is or the equipment you're using. We will assist you for more or less any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you buy a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and basic questions. Our representatives can assist you to pick the most suitable package or supply you with details about our servers, to confirm whether the system requirements for your sites are met. When you are an existing customer, you'll also be able to get in touch with us through e-mail or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that every time you use any of these 2 ways of communication, you will get an answer within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even large ones, you can compare the reply time as it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in Dedicated Servers Hosting
If you purchase a dedicated server from our company, you're able to get in touch with us at any time using a number of channels and the maximum time that you will have to wait for an answer is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any basic questions or you would like to find out about our web hosting services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. In case you'd like to receive assistance with third-party software that you cannot install or operate properly, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.